Trainer Resource
The Trainer Toolbox
Your quick-reference kit for the floor — key terms, coaching frameworks (MAGICAL & REEL), first-time login help, and a glossary you can search or filter by department. Open it anytime you need a fast answer.
MAGICAL — Our Values
- Motivated · Accountable · Guest First
- Informed · Committed · A Leader
REEL — How We Coach
- Ready — set the learner up
- Exhibit — show it done right
- Engage — let them do it
- Lookback — review & give feedback
First-Time Login
Username: first initial + last name (e.g., SSmith).
Temp password: last 4 digits of the phone number.
Key Terms
General Practice terms apply to every area, so they show in each department too.
MAGICAL — Cinergy's core values: Motivated, Accountable, Guest First, Informed, Committed, A Leader.
Ambassador — the guest-first mindset; the first person a guest meets. Every team member creates magical moments.
REEL Method — Cinergy's coaching framework: Ready, Exhibit, Engage, Lookback.
MIT — Manager in Training.
ACS — Account Compliance Specialist; reviews logs and reconciles Intercard card balances.
GSR — Guest Service Representative (bowling); preps lanes and guides guests to them.
Food Runner (FOD) — delivers food from the kitchen to guests in the theatre.
Expo — the kitchen expeditor who finishes and coordinates orders before they leave the line.
Intercard — the game-card system; colored readers on each game track every scan, update inventory, and reconcile balances.
Redemption — the prize room where guests redeem points for prizes (cranes, merchandisers, prize store).
Axepert — Cinergy's trained axe-throwing attendant and coach.
Human Crane — the harness attraction where a guest becomes the “claw.”
Escape Room — timed puzzle-room attraction run by an Escape Room Attendant.
DCP — Digital Cinema Package; a movie's digital file, ingested to the theatre server.
KDM — Key Delivery Message; unlocks a DCP to play on a specific projector for a set date range.
TABC — Texas Alcoholic Beverage Commission certification; required to serve alcohol.
Per Cap — revenue per guest in a category (category sales ÷ attendance).
COS — Cost of Sales; product cost as a percentage of sales.
86 — kitchen/bar shorthand for “we’re out — stop selling it.”
Comp — a complimentary (no-charge) item or service.
Party Deposit — the non-refundable deposit that reserves a birthday party, applied to the final bill.
Skyline — Cinergy's daily analytics dashboard (sales, attendance, per caps, labor).
Manager Sidekick — the manager resource hub: tools, guides, and daily routines.
Ask Reel — the on-site AI training assistant on the home page.
Guest First — the value that guests come first, no matter what; stop and focus on them.
Magical Moment — going above and beyond to create a memorable guest experience.
Service Recovery — turning a guest complaint or mistake into a positive outcome.
Orientation — Day 1 onboarding covering Cinergy culture, safety, and the basics.
OJT — On-the-Job Training; learning a role hands-on during real shifts.
Train the Trainer — the course that certifies a team member to coach and sign off others.
Trainer Check-In — a quick touchpoint to review a trainee’s progress and give feedback.
Sign-Off — a trainer’s verification that a trainee can perform a skill on their own.
GM — General Manager; runs the entire location.
AGM — Assistant General Manager.
KM — Kitchen Manager; runs the back of house.
HR — Human Resources.
FEC — Family Entertainment Center; the kind of venue Cinergy is.
VIP — a very important guest given extra attention and care.
Server — takes orders and serves food and drinks in the dining area.
Cashier — rings up guests at the theatre box office and concessions.
Usher — checks tickets, seats guests, and keeps auditoriums clean and safe.
Bartender — mixes and serves drinks; must be TABC-certified.
Games Attendant — runs the game room, assists guests, and handles Intercard.
Redemption Attendant — runs the prize room and ticket redemption.
Attractions Attendant — safely operates attractions (ropes, laser tag, and more).
Escape Room Attendant — hosts, monitors, and resets escape rooms.
Event Coordinator — books and plans parties and group events.
Party Host — runs birthday parties and groups on the floor.
Technician — maintains games, equipment, and the facility.
Pizza / Grill / Fry Cook — the kitchen line stations that build the menu.
POS — Point of Sale; the register and ordering system.
PCS — the system used to book and manage parties.
Vista — the movie box-office and theatre-management system (back office, cash desk, showtimes).
Core Integrator — the accounts/purchasing system; source of the GL Code (Purchases) report.
BMI — the games/merchandise inventory system (RFID scanning, planograms).
Paylocity — the HR/payroll platform (onboarding, scheduling, reviews).
Rosetta Bridge — Cinergy’s Theatre Management System (by Unique X) that schedules and delivers movie content.
TMS — Theatre Management System; the platform (Rosetta Bridge) that runs the screens.
Order Commander (OC) — the kitchen order/ticket management system.
LMS — Learning Management System; where training is assigned and tracked.
TABC on the Fly — the site used to assign TABC alcohol certification to new hires.
Attendance — the number of guests watching movies; the top driver of revenue.
Box Office — movie ticket sales.
Flash Report — Skyline’s daily sales-by-category snapshot.
EOM — End of Month; the monthly inventory and financial close.
Budget — the annual prediction of revenue and expenses.
Manager Statement — the spreadsheet of historical data used to build the budget.
Speedway — Cinergy’s indoor go-kart racing attraction.
Ropes Course — the elevated adventure course; requires a harness, ETD, and ETK.
Laser Tag — arena game played with laser blasters.
Blaster — the laser-tag device (hopper-fed, with an LCD score/ammo screen).
Crane — a claw prize machine; its payout drives games COS.
Merchandiser — a glass-front prize machine in redemption.
RSA — Redundant Slider Assembly; a crane safety component.
ETD — Emergency Take Down; the procedure to safely lower a guest off an attraction (needs 2 operators).
ETK — Emergency Take Down Kit; a rescue kit staged on every level of a ropes course.
DTI — Direct Tension Indicator; washers that confirm correct bolt tension on the ropes course.
CCAP — closed-caption content features in the cinema system (accessibility captioning).
MPAA — the film rating body (G, PG, PG-13, R, NC-17).
HDMI — the standard video/audio cable used in AV setups.
FIFO — First In, First Out; rotate older stock to the front so it sells first.
BIB — Bag-in-Box; the boxed syrup that feeds the soda fountains.
Void — removing or canceling an item from a check before payment.
Well Liquor — the house/basic liquor poured when no brand is specified.
Call Liquor — a specific brand a guest requests by name.
Neat / Up / Rocks — no ice / chilled and strained / served over ice.
Garnish — the fruit or item that finishes and tops off a drink.
Par Level — the target on-hand quantity to keep stocked for an item.
Line Check — the pre-shift check that stations are stocked and food is at temp.
Prep — preparing ingredients and stations before service.
Shelf Life — how long a prepped item stays good before it must be tossed.
Ticket Time — how long from order to delivery for a food ticket.
Allergen — an ingredient that can cause an allergic reaction; handle with extra care.
Cross-Contamination — transferring allergens or bacteria between foods; always avoid it.
PPE — Personal Protective Equipment (gloves, non-slip shoes, and more).
SDS / MSDS — Safety Data Sheet; chemical hazard and handling info.
EAP — Emergency Action Plan; the site-specific emergency response plan.
Incident Report — the form documenting an accident, injury, or guest issue.
Biohazard — blood or bodily fluids that require special cleanup.
Carding / ID Check — verifying a guest’s age before serving alcohol.
PTO — Paid Time Off.
PII — Personally Identifiable Information; guest and employee data to protect.
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